Developed Recording and Monitoring System

1.The Recording System Ver. 2.0 (Recording and Monitoring System)

v  Starting System Operation

To start the system operation, double click on Recording and Monitoring icon. A Main

Screen similar to the following should appear shortly.

The software will first begin in search Window, so that you can search the previous recorded calls that already saved in hard disk, the following sections will describe the different screens in the software program and shows the user how to operate with these screens.

v  Search Screen

In the search Tap or screen you can search for specific Calls with specific channels, Date and Time, Call Duration (more than, less than, equal) in seconds, Caller ID, Missed Calls or any of them. You must choose what channels (or all channels) you need to search on; you must also determine the range of date and time you will search in. The other parameters not necessary to determine it will take the default parameters if you not choose them, e.g. the call duration’s default value is more than 3 seconds, and the default parameters for caller id is null so that it will get all resulted calls according to the previous parameters with any caller ID.

Here you can select one or more channels to search on, just drag the mouse to select the channels, only the selected channels the search will apply on.

Here you must determine the start date/time and the end date time to search between the two periods, these parameters must be defined before each search.

The above figure show you how to determine the call duration you want to search on, you can also determine the type of comparison to the call duration, E.G. if you need the calls with more than 15 seconds you choose greater than and type 15 in the text box, this parameter is optional so if you do not define it will take the default parameters more than 3 seconds.

In the above figure if you want to specify a caller ID you can type it in the above text box so that only the calls with this caller ID will be displayed in the results if exists, if you want to display the calls with all caller IDs you should leave the text box empty.

Here you select the drive that the Calls saved in. This choice is used if you want to search in a backup drive; otherwise, the default drive is used. If you want to search in the missed calls only, you should choose the missed Calls check box; this will make the search on the missed calls only.

After you choose and fill all parameters you ready to start your search so, you can press the search button, and the resulted Calls will be displayed in the list view shown in the search screen and the total number of records will be shown below the result set. Then you can play any call by select its record and press the play button in the following figure.

If you want to play the calls one after the other you can choose the sequential play check box in the above figure.

You can remove specific call from the resulted search by selecting its record and pressing the Remove Call button, and if you want to empty search results you can press Remove all Calls button. Finally you can select one or more calls and send them to the Call Collection Box that will be discussed later.

v  Instant Calls Screen

In the Instant Calls Tap or Screen you can see the live calls between operators and Clients, Idle channels that is ready for incoming call, Inactive channels that does not make any calls since the system starts. You can also monitor channels at live mode.

In the channels that is being recording or Idle you can see the last information of the last call came on that channel the following icons describes the status of each channel:

v  Call Collection Box Screen

In the Call Collection Box Tap or Screen you will find the important Calls that is being sent from the Search Screen, these calls should be the most important calls in the previous search results, whenever you want to play these quickly you will find them without make any search again, you can also convert these calls to wav format by clicking the Convert Call(s) button and the progress of convert operation will appear in the playing group box.